Blocked or Closed issue not visible in my Backlog

Once an issue is changed in status Blocked or Closed it just disappear and I am not able to see it in the backlog anymore. Other team members are. Do you know how I can fix that?

1 answer

1 accepted

1 votes
Ignacio Pulgar Community Champion Dec 18, 2017

What's the board's filter? Do you have any active quick filters applied to the board?

I have quick filters "only my issues" and "recently updated" but none of them are thicked

What is the board filter?  (Board -> General config, should tell you what it says)

it says Filter for BA board

Ignacio Pulgar Community Champion Dec 18, 2017

A few lines below that you should find the "Filter Query", which is what we need.

project = TA ORDER BY Rank ASC

Ignacio Pulgar Community Champion Dec 18, 2017

The backlog won't show issues which are in statuses that are either:

  • not mapped to any columns
  • or mapped to the most-right column

thank you. Do you know how I can change this in order to be able to see issues in "blocked" status?

Ignacio Pulgar Community Champion Dec 19, 2017

Go to Board > Configure > Columns and map the Blocked status to a column (other than the most right column) by drag & dropping it.

In case of doubt, you may post here a screenshot of your board's Columns configuration settings so that we can help you further.

Regards

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,129 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot