I bought service desk for external clients, and I want users to not be able to see every user/ticket/issue. I don't want individual users to be aware of anything but themselves. I've spent the past couple hours reading and restricting but there has to be an easier way to do this.
Are you having the users see full JIRA rather than just the customer portal? On the customer portal they should only see their own issues, and you can restrict sharing to "other customers in their organization" (even without setting up organizations).
If they're in full JIRA (agent side) then it's a different story. Where are the external users seeing things they shouldn't see?
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