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Block Duplicates

Hi There

I wanted to know if there is a possible way on blocking the same issue from being created. It would be great to have a feature blocking similar issues either through issue types and similar summaries etc. 

We work in a space where we track users and their retaining efforts (retaining business) and we want to see if there is a way of ensuring that they can only create one ticket per issue 

4 answers

1 vote
Sreenivasaraju P
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Mar 07, 2019

Hi @Juan Kok ,

This can be achieved by writing validator or you can scripted validator using script runner. 

For more details you can refer

Hi Tarun 

Thank you very much , i was playing around with it and i have to agree with you. 

0 votes
Tarun Sapra
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 07, 2019

Hello @Juan Kok 

Just to add to @Sreenivasaraju P  answer, in the link provided the script checks for matching summary which is good, but since it's a text search thus it can give unpreditable results sometimes, rather if you have a custom field(select drop-down, number, date) based on a which you judge if the issue is duplicate or not then it's better to use that instead of summary for more accuracy. 

Hi sreenivasaraju P

Thank you very much, ill have a look 

Hi @Juan Kok

Have you found the exact solution to block creating issue with the same summary in existing data?

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