I'm currently experiencing Jira Issue pages displaying as a blank page in Firefox 132.0.2.
I have tried disabling extensions, turning off Firefox's site protections, clearing cookies & data, and trying in a new and fresh browser profile. All with the same results.
Looking at the developer console log, there appears to be several errors relating to content-security-policy.
Update on this issue, it's now working as expected. I didn't change anything on my side.
Getting this too -- found a solution?
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Manually replacing /browse with /issues in the URL path worked as a workaround for me.
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Does this happen for all tickets or only for this one specific ticket? Does this issue also occur on Chrome or Edge?
The error states that it cannot load content since it's failing the CSP check. https://developer.mozilla.org/en-US/docs/Web/HTTP/CSP/Errors
While the Cloud Platform shouldn't be impacted by this, it maybe due to multiple reasons:
Other than this I would agree with @Rodrigo Angulo too, raising a support ticket would be the best way ahead.
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This issue doesn't happen with chrome (not able to test with edge).
This behaviour happens on all tickets, even created new tickets so I'm not sure what content would prevent the page from rendering.
When viewing a kanban board, I'm able to view the ticket, to me this would indicate that I don't think this isn't an issue with org policies.
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Hi @Jehan Bhathena !
We're also experiencing the same issue at our company. It only affects Firefox when opening the tickets in a New Tab (tested on Edge and Chrome, issue doesn't occur)
Firefox version - 133.0 (64-bit)
Windows 10 22h2 (OS build 19045.5131)
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Hey @Michaël Demers
I've tagged the Atlassian support team on this thread, they should get back with an response here in a few days.
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I am also experiencing this issue on Firefox 132 and 133.0.
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Also experiencing the same issue on Jira Cloud with Firefox Linux 128.4.0esr (64-bit), with a new blank profile and --safe-mode.
I can list tickets, and some views are working.
However, when trying to load an issue with URL: https://example.atlassian.net/browse/PROJECT-1234
The console show a few errors with CSP:
Content-Security-Policy: (Report-Only policy) The page’s settings would block the loading of a resource (connect-src) at https://jira-frontend-bifrost.prod-east.frontend.public.atl-paas.net/assets/MRJF-PROD-9590/route-experiment/jira-spa-issue-view.json because it violates the following directive: “default-src 'self'”
[...]
Content-Security-Policy: (Report-Only policy) The page’s settings would block a script (script-src-elem) at https://df5ye9qtl26kn.cloudfront.net/atl-vertigo--shard-jira-prod-eu-80--2--jres.atlassian.net/s/[redacted]-CDN/g2slup/b/9/[redacted]/_/download/contextbatch/js/jira.heritage.critical/batch.js from being executed because it violates the following directive: “script-src 'self' https://*.atl-paas.net https://*.atlassian.com https://*.ingest.sentry.io/api 'unsafe-inline'” [redacted]
The suggest workaround from @Yingjie Song ( to replace /browse with /issues in URL) allows me to see the issue content.
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seems linked to https://jira.atlassian.com/browse/JRACLOUD-85296 issue
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It is. I got this confirmed by atlassian's helpdesk.
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Generally Atlassian's support team helps out with these types of request rather quickly. I suggest generating an HAR file and then contacting them here: support.atlassian.com
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