Blank page when visiting Jira Issue in Firefox

Jessica Smith November 22, 2024

I'm currently experiencing Jira Issue pages displaying as a blank page in Firefox 132.0.2.

I have tried disabling extensions, turning off Firefox's site protections, clearing cookies & data, and trying in a new and fresh browser profile. All with the same results.

Looking at the developer console log, there appears to be several errors relating to content-security-policy.

Screenshot 2024-11-22 at 11.10.29 AM.png

 

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Jessica Smith November 25, 2024

Update on this issue, it's now working as expected. I didn't change anything on my side.

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Martin Bell
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November 25, 2024

Getting this too -- found a solution?

Yingjie Song
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November 25, 2024

Manually replacing /browse with /issues in the URL path worked as a workaround for me.

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Jehan Bhathena
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November 23, 2024

Hi @Jessica Smith 

Does this happen for all tickets or only for this one specific ticket? Does this issue also occur on Chrome or Edge?

The error states that it cannot load content since it's failing the CSP check. https://developer.mozilla.org/en-US/docs/Web/HTTP/CSP/Errors

While the Cloud Platform shouldn't be impacted by this, it maybe due to multiple reasons:

  • Org Policies not allowing content to load
  • The ticket that you're checking may have some content that isn't allowed to be executed

Other than this I would agree with @Rodrigo Angulo too, raising a support ticket would be the best way ahead.

Jessica Smith November 25, 2024

This issue doesn't happen with chrome (not able to test with edge).

This behaviour happens on all tickets, even created new tickets so I'm not sure what content would prevent the page from rendering.

When viewing a kanban board, I'm able to view the ticket, to me this would indicate that I don't think this isn't an issue with org policies.

Michaël Demers
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November 28, 2024

Hi @Jehan Bhathena !

We're also experiencing the same issue at our company. It only affects Firefox when opening the tickets in a New Tab (tested on Edge and Chrome, issue doesn't occur)

  • A fresh reinstallation of Firefox didn't fix it
  • Rebooting the PC didn't fix it
  • Changing the Privacy settings (and all settings) back to default didn't fix it
    • As others have mentioned, changing the "/Browse" part of URLs with "/issues" is a current workaround
  • I can click Tickets in our board and it'll show the ticket as an overlay with all the information
    • But when opened in its own tab, the ticket page never loads and leave us on a blank (white) page

Firefox version - 133.0 (64-bit)

Windows 10 22h2 (OS build 19045.5131)

  • No add-ons installed
  • No plugins installed

 

Jehan Bhathena
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November 28, 2024

Hey @Michaël Demers 

I've tagged the Atlassian support team on this thread, they should get back with an response here in a few days.

Darren Gallagher
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November 29, 2024

I am also experiencing this issue on Firefox 132 and 133.0.

saimonn
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November 29, 2024

Also experiencing the same issue on Jira Cloud with Firefox Linux 128.4.0esr (64-bit), with a new blank profile and --safe-mode.

I can list tickets, and some views are working.

However, when trying to load an issue with URL: https://example.atlassian.net/browse/PROJECT-1234

The console show a few errors with CSP:

Content-Security-Policy: (Report-Only policy) The page’s settings would block the loading of a resource (connect-src) at https://jira-frontend-bifrost.prod-east.frontend.public.atl-paas.net/assets/MRJF-PROD-9590/route-experiment/jira-spa-issue-view.json because it violates the following directive: “default-src 'self'”
[...]
Content-Security-Policy: (Report-Only policy) The page’s settings would block a script (script-src-elem) at https://df5ye9qtl26kn.cloudfront.net/atl-vertigo--shard-jira-prod-eu-80--2--jres.atlassian.net/s/[redacted]-CDN/g2slup/b/9/[redacted]/_/download/contextbatch/js/jira.heritage.critical/batch.js from being executed because it violates the following directive: “script-src 'self' https://*.atl-paas.net https://*.atlassian.com https://*.ingest.sentry.io/api 'unsafe-inline'” [redacted]

 

The suggest workaround from @Yingjie Song   ( to replace /browse with /issues  in URL) allows me to see the issue content.

 

saimonn
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November 29, 2024
André Bonhôte anb
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November 29, 2024

It is. I got this confirmed by atlassian's helpdesk.

 

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Rodrigo Angulo
Contributor
November 22, 2024

Generally Atlassian's support team helps out with these types of request rather quickly. I suggest generating an HAR file and then contacting them here: support.atlassian.com

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