I have created a team with myself as a member in Big Picture. I see the tasks assigned to me in the "Resources" view, but when I try to add the team I get the error message below. Any ideas?
Hello @Martin Härri
The most probable reason for the warning displayed is a change in the Team field configuration. I need more information to diagnose your problem properly and introduce a solution.
Please contact the SoftwarePlant Support Team email@example.com referring to SUPPORT-340364 in the title of your request.
We will investigate your case individually.
Thank you, @Martin Härri
Let me add a short summary for other users. The base on proper Team field synchronization between Jira and BigPicture/BigGantt is a mapping. You can set it up in Jira Administration >> Manage Apps >> BIgPicture Technical Configuration >> Modules >> Resources.
Teams by default are mapped to Labels type of field; however, you can change the mapping to a dedicated custom field (Select List - single select).
Dear BP Support,
I have configured correctly with Labels, it works but the display team#teamCode (in my case sync with Temp@ code) is not self-explainatory. So I tried with a predefined custom field of type single list, but I get the same error as the reporter here 'blabla...doesn't allow this'.
Can you tell me why it works with Labels but not single List ?
Hi @Anna-SoftwarePlant , as said it is the same as described at the begining of the report. "Task XX.... with Id ... Team task field doesn't allow this".
Most weird I have been using BP for 1 year and I use it everyay, & I am aware of some pitfalls, but this one is quite major as Agile team cannot refer in JIRA issue with this code...
Not to mention that with single list choice case not working, of course in the configuration I have set up in BP Technical Config >> JIRA Server configuration >> migrate the data with the new value if not existing after updating the Team field.
BigPicture Team will gladly help you to resolve the problem. Therefore we would like to investigate your case individually.
Please, raise a ticket via our Service Desk, providing us with more details (preferably supported by screenshots). This will allow our product specialists and developers to investigate your instance.
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