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Big Picture error message "task cannot be assigned to team"

I have created a team with myself as a member in Big Picture. I see the tasks assigned to me in the "Resources" view, but when I try to add the team I get the error message below. Any ideas?

Screenshot 2020-12-01 094922.png

1 answer

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Anna-SoftwarePlant Marketplace Partner Dec 01, 2020

Hello @Martin Härri

The most probable reason for the warning displayed is a change in the Team field configuration. I need more information to diagnose your problem properly and introduce a solution.

Please contact the SoftwarePlant Support Team support@softwareplant.com referring to SUPPORT-340364 in the title of your request.

We will investigate your case individually.

Best,
Anna

Hi Anna, information has been sent on December 02, waiting for feedback

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Anna-SoftwarePlant Marketplace Partner Dec 15, 2020

Hi @Martin Härri,
Thank you for your message. 

We have received your request and now working on it. You can expect us to respond to you soon with further information or additional questions.

Best,
Anna - SoftwarePlant Support 

In case some other user reads this post: the error was due to a misconfiguration of the field on our side. Anna was very helpful, and we have now found a solution.

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Anna-SoftwarePlant Marketplace Partner Dec 22, 2020

Thank you, @Martin Härri

Let me add a short summary for other users. The base on proper Team field synchronization between Jira and BigPicture/BigGantt is a mapping. You can set it up in Jira Administration >> Manage Apps >> BIgPicture Technical Configuration >> Modules >> Resources. 

image-2020-12-16-16-51-12-325.pngTeams by default are mapped to Labels type of field; however, you can change the mapping to a dedicated custom field (Select List - single select). 

Best Regards,
Anna

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Dear BP Support,

I have configured correctly with Labels, it works but the display team#teamCode (in my case sync with Temp@ code) is not self-explainatory. So I tried with a predefined custom field of type single list, but I get the same error as the reporter here 'blabla...doesn't allow this'.

Can you tell me why it works with Labels but not single List ?

 

BR,

 

Dylan. 

Anna-SoftwarePlant Marketplace Partner Aug 23, 2021

Hi @Dylan Bradford

Could you please be so kind as to share with me the full message (error description) displayed during the mapping of a Team to a custom Single Choice field? Thank you. 

Hi @Anna-SoftwarePlant , as said it is the same as described at the begining of the report. "Task XX.... with Id ... Team task field doesn't allow this".

 Most weird I have been using BP for 1 year and I use it everyay, & I am aware of some pitfalls, but this one is quite major as Agile team cannot refer in JIRA issue with this code...

Not to mention that with single list choice case not working, of course in the configuration I have set up in BP Technical Config >> JIRA Server configuration >> migrate the data with the new value if not existing after updating the Team field.

Thx

Anna-SoftwarePlant Marketplace Partner Aug 24, 2021

Hi @Dylan Bradford

BigPicture Team will gladly help you to resolve the problem. Therefore we would like to investigate your case individually. 

Please, raise a ticket via our Service Desk, providing us with more details (preferably supported by screenshots). This will allow our product specialists and developers to investigate your instance.

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