Best way to configure email notifications for issue transition?

[Colleen]

Basically, I need to have email notifications sent to members of an email whenever an issue transitions from "Investigating" to "Confirmed" . I tried to use a project automation, but the email doesn't go through.

I was wondering if I could create a group and add the necessary people, then set up a workflow post-function that would send out the email to the group after the transition, but I'm not sure if this is possible...? 

Also, I know there are notification schemes and I could copy from the default but I'm not sure how I would go about configuring this type of event, or if it's possible to do it this way. 

Andy advice or resources are welcome. 

[Mikael Sandberg]

Hi Colleen,

Not sure if you found a solution for this yet or not, but you have a couple of options here. It can either be done using automation, using a filter and filter subscription, or a post function that sets the event and then use the notification scheme to send a notification to the users.

[Mateus Haubert]

Hi @Mikael Sandberg , any particular advantages between using automation or post function event? To me it seems easier to set it via automation, but I'm also running close to our automation limit count. But in terms of best practice, would you suggest a particular way of handling this? Thanks

[Mikael Sandberg]

I would use post function and the notification scheme over automation if your are running close to your limit. Yes, the notification scheme is more limited in what you can do with the email, but you do not have to worry about any limits when using it.

[Mateus Haubert]

Thanks