Best Practice for multiple teams with dependencies working toward one goal

Jordan Smith
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September 30, 2024

I'm curious to get some thoughts from others on how they would set up Jira to manage this example scenario.

 

Project: User management portal - xyz enhancements

Teams involved: frontend, backend (apis), salesforce

Example User Story: As a user of the User Management Portal I upload pdf attachments for onboarding that store in Salesforce for my contact.

This story involves work from all 3 teams

  • SF: add new fields to contact object
  • FE: create upload attachment component
  • BE: create api endpoint for uploading attachments

Requirements for Jira Setup

  • Each team (SF, Frontend, Backend) all work in their own sprints
    • Each teams ticket/issue needs to be pointed separately
  • Each teams tickets/issues all relate to one parent issue
  • I need a timeline/dependency view for cross-team work
    • This would help me plan sprints and track progress for the feature

What I've Tried

One Project: custom-software-development (this might be too broad)

Multiple Boards: (frontend scrum, backend scrum, sf scrum, timeline board).

custom filter for each board to only include stories for that specific team.

Epic: User management portal - xyz enhancements

Stories.. - these end up being task like issues based on issue hierarchy and the need to place in separate sprints

No use of Tasks and Subtasks right now.

Problems

  • My issue hierarchy doesn't allow me to story point subtasks and place them in different sprints. 
  • Timeline board doesn't allow me to see dependency lines across issues in timeline view.
  • Only each scrum board that has active sprints can see the timeline view with dependencies and sprint placements. 

Questions

  • What Atlassian features would you all be considering for this?
  • Is 'User management portal - xyz enhancements' a project, epic or something else?
    • Related: is 'custom-software-development' project too broad for what I'm trying to accomplish.

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