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Basic understanding of customizing View Screens

Hi everybody,

I have a basic question regarding Screens. Maybe you can help here :)

I have added the field fixversion and affectedversion to all Screens used in my project. They appear in the Create Screen and in the Edit Screen and the order of the fields is correctly. But with the ‚View‘ I have some problems: I have added the fields to the View Screen, but they do not appear.

When I edit the screens I have only one tab, so all fields are displayed in a list. When I use the create or the edit action, I have a corresponding list of all this fields. It matches 1:1 to the screen scheme. But when I look on a Task (View) there I have two columns and different sections. In the View screen I even configured a long list of fields, but some oft hem are missing and the order is not the same. So how can I configure the View screen to display these fields? How can I arrange fields in the View in general?


Thanks for your advice!

1 answer

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Stephen_Wright Community Leader Sep 29, 2019

Hi @Hannes-83

I tested this - two different things to consider here.

Most custom fields do not show up on Cloud's view unless populated, including tabs. So for example, if you had a custom field "XYZ" - it would be hidden until it has a value other than NULL. If you want it to show on the screen as default, you'll need a default value.

There are however a list of standard fields which show even when blank - including Affected Versions and FixVersions.

To ensure these show when blank - make sure you have created at least one Version in that project. Once there is one, these should then show. Same goes for the Components field. To create a Version:

  • Go to Project Settings > Versions
  • Press Create Version


Hi Ste,

thanks for your explanation! This helps to understand the view screen. 

But sorry to ask a second question: So there's no possibility to rearrange the fields in the View screen?



Stephen_Wright Community Leader Oct 02, 2019

Hi @Hannes-83

There are some default field positions which don't move around as much - at least in the classic view.

There is a little more fluidity in the new issue view - which you can read about here. There are still some fields yet to be visualised in this view though.

Aside from that, custom fields should show up on the classic view based on their order on your screen schemes. But they'll only show up if populated.


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