Backups and Restore in JIRA OnDemand


I have a couple of questions regarding backups and restores in JIRA OnDemand:

1 - I can run a backup manually through the Backup Manager which will be saved to the WebDav directory, however the site states that backups are "...automatically deleted after 24 hours.". Does this mean that if a I want a backup to be always available I have to back it up manually, on a cycle of less than 24 hours (which is not feasible)?

2 - Can individual projects be restored from backup (assuming one is available) in JIRA on demand, or does a restore overwrite the entire content?

3 - This system seems very rudimentary, and as Atlassian doesn't provide a restore service for JIRA OnDemand (, is the only option for regular backups to utilise a stand alone instance of JIRA (self hosted/maintained)?

Thanks in advance,


1 answer

1 accepted

This widget could not be displayed.

Hi Michal,

1. On OnDemand there is no need to perform manual backups. About your data explains that backups of instances are kept on OnDemand servers in case of unthinkable circunstances occur and data is lost. They are kept for 15 days. I recommend performing a backup if you are doing an import or changes that might really modify the instance. Backups are high on CPU and database usage so there is a timer in place to prevent admins from running several backups. If you need the timer reset, please contact OnDemand Support and it can be reset in a few minutes.

2. The Jira Project Import tool is not available on OnDemand, it is a Restricted Function. To merge a project from another instance on OnDemand you'll have to merge them on a Local instance and then import again to OnDemand.

3. Jira OnDemand can be restored in another Jira OnDemand or local instance. What do you mean a restore service? If your instance needs to be restored, OnDemand Support provides the service and will recover the instance as it was on any previous day at around 0hs within 15 days.

Hope that clarifies.


Hi Mauro,

Thanks for the answer, but can you clarify please?

1 - You say that in OnDemand there is no need to perform manual backups, but according to the "about your data" link, backups automatically performed by Atlassian cannot be used to restore individual projects/issues, so the OnDemand instance is not protected against the accidental deletion of content by users, only against disaster correct?

2 - So basically, the answer to my question is no, correct?

3 - I mean a restore of individual issues/projects to a point in time, from say the last 7 days, without overwriting all existing content. As I understand it, this is not possible in JIRA OnDemand only on stand-alone?



You are correct on all the points Michal,

1. Correct, OnDemand instance backups are done to recover against disasters. They are images of the instance in a point in time. Not exports.

2. Correct, the answer is 'no'. Importing projects is a Restricted Function.

3. Correct, as you are not able to import a single project on OnDemand, if you perform backups, you can only restore it completely, overwritting everything else.


Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

536 views 23 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you