I have few questions (for JIRA Cloud):
Here're some articles that provide details around backing up JIRA. In short - when JIRA is inatalled by default there is a scheduled daily XML backup which stores the backup files in the JIRA_HOME directory, but that's a data only backup, meaning that attachments, avatars, etc.. and the installation config files will not be backed up.
So I would recommend reading carefully the articles below and setting up an automated backup procedure for your JIRA instance.
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