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Avoid automatic Sign on to log in to Atlassian Community

I have two Jira accounts one from my work's email where we use Jira and another one from my personal email account.

When I am at my work computer and I want to have access to Jira Community when I click on "Log in" button, it automatically uses my work account.


I would like to post questions using my Personal Jira Account when I at my work computer, but I am not able to avoid this kind of automatic single sign on.

Thanks in advance

2 answers

1 accepted

1 vote
Answer accepted

Hello David,

The automatically sign-on happens probably because you are already logged with your work account (google) in your browser.  Just like Youtube, Facebook, and other applications, Atlassian is integrated with Google Accounts by SAML and automatically use your first logged google account.

That being said, you can use the following options to avoid the Single Sign-on:

- Use a different browser to log in on Atlassian Community

- Logout of your Google Accounts and clear your browser cache

- Try to clear your browser cache and login in your Personal JIRA account. Then, log in the community using the same account. Finally, login to your work account in Google, keep both accounts logged in your browser.

Please, let me know if this information helps.

Thanks @Petter Gonçalves that's the reason. I was not aware of my work Google Account and that it is integrated with Jira Atlassian. I found a simpler solution using the same browser that works. For example under Chrome, click on the user icon in the top right of the browser, then select the action: "Open Guest Windows", then log into Altassian Community with my personal Jira account in the new opened Guest Chrome Window.

You are welcome, David.

Thank you for sharing the workaround you've found to avoid the Single Sign-on! It will absolutely help other customers facing the same behavior.

Have a nice day!

0 votes
s-sainik I'm New Here Oct 25, 2019

I have Jira accounts my work's email where I want to access  when I click on "Log in" button, it automatically saying that you dont have access permission.
anybody help me out to sort this problem.Thank you

Hello @s-sainik

Welcome to Atlassian Community!

The error you are facing seems to be related to JIRA permissions, which is a different problem from the one mentioned above.

I recommend you to contact your site-administrator and ask him to check the following:

1 - Check if your user is configured with the correct product access under user management

2 - Check if you have the correct project permissions, depending on which project you should be able to access

Let me know how it goes.

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