Automations: tag someone results on Unknown

[Sebastián Granizo]

Hi,

I've been trying to add a comment when an issue is linked to an incident. I tried  using [~userName] and others. However, it doesn't work. 

I place the screenshots so you could understand better. 

[Shawn Doyle - ReleaseTEAM · Accepted solution]

Hi @Sebastián Granizo 

This is a tricky situation where the @ mentions may not work in Automation.  I could be mistaken or they have fixed it in the last few months, but I recall this coming up over the summer.

Bill gave a solution in this thread, it is a few years old:

https://community.atlassian.com/t5/Jira-questions/How-do-I-tag-a-specific-user-in-a-comment-from-automation/qaq-p/1523998

This thread is specifically for Data Center, however, several users tried multiple approaches to get user mentions to work.

https://community.atlassian.com/t5/Jira-questions/Mention-tag-user-within-a-comment-via-an-automation-rule/qaq-p/2542332

[Sebastián Granizo]

Thanks so much, Bill's solution worked

[Trudy Claspill]

Hello @Sebastián Granizo 

Welcome to the Atlassian community.

This works:

[~{{issue.assignee.name}}]

Replace assignee with reporter or creator as you wish.