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Automations stopped running - Throttled - no details in the audit log

Edited

Automation "Throttled"

We are premium, have 400 users. We do not appear to be even close to our automation usage limit. 

Any ideas why we are now getting throttled?

Automations, audit log, usage limit, insights report are attached.

 

Not close to the limit.jpgThrottled no details under Show more.jpgInsights report.jpgautomation rule 2.jpgautomation rule 1.jpg

 

1 answer

1 accepted

1 vote
Answer accepted

Looks like you have exceeded your allowed total processing time... Here is the link that shows the service limits. Check out the daily processing time for how it computes this:

https://support.atlassian.com/cloud-automation/docs/automation-service-limits/

Hi @PATRICIA MURPHY 

Yes, and...to Garrett's answer: based on the rules you showed, you could probably combine those rules (or make them more specific on the triggers' status values) to reduce execution triggering and execution time.

Kind regards,
Bill

Like Bill Sheboy likes this

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