Hi,
I'm trying to use the 'Task is due in X days - send email reminder' automation template so that we can get email reminders when a ticket is due in 3/5/7 days.
However, we are not getting any reminders, even though tickets are due.
I have looked in the audit logs and it says the rule had a successful run. I can't seem to find where I'm going wrong here and why we are not receiving the emails?
Any help would be much appreicated.
Thanks
Hi both,
I am using Jira's pre-built template, I did not build this rule from scratch.
This is the JQL statement for the first LookUp issues action:
duedate <= endOfDay({{numberOfDaysBeforeDueInclusion}}) AND statusCategory != done AND assignee != empty
Hi Gemma - Welcome to the Atlassian Community!
Can you share an image of your rule here?
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Thanks John, here is the latest audit log, it does indeed seem to be related to the lookupIssues as you suggested:
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Adding to John's suggestions...
Would you please show the action where you create the variable?
Would you please copy the JQL statement you are using for the first Lookup Issues action, and write that to the audit log? That will help confirm what JQL is being used when the rule runs.
And...why use a variable when the value could be used directly in the JQL for the lookup issues action?
Kind regards,
Bill
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Hi both,
I am using Jira's pre-built template, I did not build this rule from scratch.
This is the JQL statement for the first LookUp issues action:
duedate <= endOfDay({{numberOfDaysBeforeDueInclusion}}) AND statusCategory != done AND assignee != empty
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
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