Automation write a comment when assignee changed

[Andrea Marasca]

Hi

In my project, an external user open a new jira request, and issues is "unassigned"

The Jira-user assigns the issue to user XYZ

I would like send comment (public) to the user like "Your request will be processed in xxx hours"

I'd like to define an automation who writes a comment when the assignee changes from unassigned to (assigned to)

Thank you for your support

[Walter Buggenhout · Accepted solution]

Hi @Andrea Marasca and welcome to the Community!

You should be able to pull that off with a rule that looks somewhat like this:

• Trigger: Field value changed
• Condition: Issue fields condition
• Action: Send email

Hope this helps!

[Walter Buggenhout]

@Andrea Marasca,

The screenshots you shared there are from legacy automation on the server platform. If you are on Jira 8.20 (server? data center?), check if you can find Project Settings > Project automation instead, That should offer you a much newer feature set.

If you have Jira Server, you may have an old version of the automation app installed. In thet case, you may want to check if there is an update available. 

[Andrea Marasca]

Yes, I've cloud version.

I've found Automation following your tips.

Now I try like this

Thank you very much

[Andrea Marasca]

Thank you @Walter Buggenhout  for you support.

I have this in my jira automation (Jira  v.8.20)

And there isn't Field value changed