Automation to get value from Parent in a different Project

[Thomas]

I want to get the labels from a parent-issue through automation. I made a autmotino to update a field value (label) when the issue ist updatet. The label should come from the parent-issue. 

The automation runs but can't find the parent. Is it possible to get the value label from a different project, if the parent is in the different project?

[Bill Sheboy]

Hi @Thomas -- Welcome to the Atlassian Community!

By default, automation rules may only access issues in a single project.  The exception is to create / clone issues in another project.

When you want your rule to access issues in another project, change the scope in the details at the top of the rule to multiple-project or global.  Your Jira Site Admin will need to help with that in the global settings as such rules can have a larger impact on your site.

Kind regards,
Bill

[Thomas]

Hi, I already did open the Automation for both projects. 

I made hierarchy in plans (advanced roadmap). There I got a custom issue above the Story. The Story is the Child of the Custom issutype which is the parent. The field on the Parent ist called "Parent Link" (not to confuse with linked issues in JIRA). 

So now, when I'm updating my Story I want to get the labels from my parent link, and set it on my Story. 

[Bill Sheboy]

Thanks for clarifying, and I believe rules cannot use the Parent Link when referring to an issue as the "parent" for plans in those actions.

As you want to copy the Label values, let's first see if they are available directly: add a write to the audit log with this expression and then re-test your rule:

parent labels: {{issue.Parent link.labels}}

If that works, use the smart value {{issue.Parent link.labels}} in the field.

If not, I believe the only way to get the information will be to call the REST API endpoint for an issue search with JQL using the Send Web Request action.

For Jira Cloud, this would be easier as the Lookup Issues action may be used.  However, Data Center's version of Lookup Issues does not support the Labels field yet.

[Thomas]

so i dont get the label. but what i get is the parent link with this

parent lables: {{triggerissue.parent link}}

is it possible to get it with smart values and jql search?

[Bill Sheboy]

You could get the issue (and its fields) with a JQL branch, but then you could not use the field in the edit action to change the trigger issue.

This is why I described the approach of using the REST API with JQL to get the data and then use the web response in the edit.

[Kseniia Trushnikova]

Hi @Thomas,

Are you talking about a sub-task and its parent? If so, you can't have a sub-task linked to a parent on another project.

What link type is used for your tickets?

Try to use the smart value in the Edit issue action, it will return labels from a linked issue:

{{triggerissue.issuelinks.inwardIssue.labels}}

[Thomas]

Hi, I made hierarchy in plans (advanced roadmap). There I got a custom issue above the Story. The Story is the Child of the Custom issutype which is the parent. The field on the Parent ist called "Parent Link" (not to confuse with linked issues in JIRA). 

So now, when I'm updating my Story I want to get the labels from my parent link, and set it on my Story.