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Automation to display all users selected in a multi-user picker custom field

Hi there,

I am trying to make an automation to comment on the issue and cc the users selected in the custom field "Point of Contact" (multi-user picker).  Whenever i try to use
[~accountid:{{Point of Contact.accountId}}] it will only work when i select one user, but if i select more than one user it will display "User" in the automated comment.

This is also the case for:
[~accountid:{{issue.Point of Contact.accountId}}]

{{Point of Contact.accountId}}

{{issue.Point of Contact.accountId}}

1 answer

1 vote
Bill Sheboy
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Nov 16, 2022 • edited

Hi @Darwin Fernandez -- Welcome to the Atlassian Community!

As your field is multiple-select, the smart value is a list of values.  Try using an iterator to walk them, for example here is the list of mentions with comma delimiters:

Hello to the points of contact:
{{#issue.Point of Contact}}[~accountid:{{accountId}}]{{^last}}, {{/}}{{/}}

Here is an update for you...

Kind regards,

Thank you! This works well.

Like Bill Sheboy likes this

Hey @Bill Sheboy 👋

thanks a lot as well😊 That helped me, advancing an automation for project generation and assigning users from a user picker field into a role into the people of the project.

Cheers, Alex

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