Automation rule to comment on a ticket when fix version added

[Dhanisha Suresh Malvadia]

Hi everyone,

We want to create an automation rule that adds a comment with fix version details whenever the fix version field on an issue is updated. However, we're unable to trigger the rule with the condition 'When Value changes for: fix version.' It does trigger when we replace the fix version field with assignee. Can anyone suggest what we might be missing?


Any help is appreciated

[Bill Sheboy]

Hi @Dhanisha Suresh Malvadia -- Welcome to the Atlassian Community!

From what you show, that is a user-added custom field named "FixVersion" and is not the built-in field "Fix versions".

Please update your rule trigger to select the correct field and re-test.

And...identify who added that custom field to learn why, and consider removing it.  The field will likely cause confusion to people, automation rules, JQL, etc.

Kind regards,
Bill