You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Hello,
I have an automation rule created to comment on the linked ticket when a fix version is added to a ticket. However the {{issue.fixVersions}} syntax doesn't seem to be working.
Background:
We have a project for our services team to enter tickets, once they are approved the ticket is cloned and the cloned ticket is moved to a development project (done automatically).
We need the tickets to be able to communicate with one another, and one piece of information the services team needs to know is what fix version their ticket will be fixed in.
So I created a rule that will trigger when the development ticket's fix version is updated, and it will add a comment to the services ticket. The comment gets triggered as expected however the fix version from the development ticket, and release date are not getting pulled into the comment.
Automation Rule:
Audit Log:
Actual Comment on Service Ticket:
The way your automation is configured it is trying to get the fix version from the linked issue, not the issue that triggered the automation. Try using {{triggerIssue.fixVersions}} that will get the fix version from the issue that triggered the automation.
Oh my goodness, thank you so much. I knew it had to be something like that!
That worked perfectly. Really appreciate it.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.