Automation rule to comment on a ticket when fix version added

[Katy Bradley]

Hello,

I have an automation rule created to comment on the linked ticket when a fix version is added to a ticket. However the {{issue.fixVersions}} syntax doesn't seem to be working.

Background:

We have a project for our services team to enter tickets, once they are approved the ticket is cloned and the cloned ticket is moved to a development project (done automatically).

We need the tickets to be able to communicate with one another, and one piece of information the services team needs to know is what fix version their ticket will be fixed in.

So I created a rule that will trigger when the development ticket's fix version is updated, and it will add a comment to the services ticket. The comment gets triggered as expected however the fix version from the development ticket, and release date are not getting pulled into the comment.

Automation Rule:

Audit Log:

Actual Comment on Service Ticket:

[Mikael Sandberg · Accepted solution]

The way your automation is configured it is trying to get the fix version from the linked issue, not the issue that triggered the automation. Try using {{triggerIssue.fixVersions}} that will get the fix version from the issue that triggered the automation.

[Katy Bradley]

Oh my goodness, thank you so much. I knew it had to be something like that!

That worked perfectly. Really appreciate it.

[Dhanisha Suresh Malvadia]

Hi @Katy Bradley

We have a similar requirement and are unable to trigger the rule with the condition 'When Value changes for: fix version.' However, when we replaced the fix version field with assignee, it did trigger. Can you suggest what we might be missing? Thanks in advance

[Katy Bradley]

Hi @Dhanisha Suresh Malvadia 

Are you trying to comment on the same issue that the fix version is getting changed on, correct?

For the When action, what do you have in the following fields?

- Change Type

- For