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Automation rule enabled but not working

Shreya Jadhav
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October 6, 2024

Hello!

I have a pretty simple rule, to pre-populate the description of a jira ticket if the issue type is a 'task'. It seems that the rule is not working event though it is enabled.

I've tried removing the condition, it still does not work unfortunately 

Rule without condition:

Screenshot 2024-10-06 at 19.28.29.png

Rule with condition: 

Screenshot 2024-10-06 at 19.30.20.png

What I want the issue to be pre-populated with:

Screenshot 2024-10-06 at 19.30.27.png

When I try to create an issue: (description field is blank)

Screenshot 2024-10-06 at 19.30.40.png

The rule is enabled for the project I want

 

Any help would be great, thank you!

1 answer

1 accepted

9 votes
Answer accepted
Bill Sheboy
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October 6, 2024

Hi @Shreya Jadhav -- Welcome to the Atlassian Community!

Jira Automation rules trigger after some event has happened, not before.  Your rule would run after the issue is created...and so replace the field value.

You seem to want template text in the Description field as a default.  Please investigate other options to add template text.

Kind regards,
Bill

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