Automation rule and Linked issue

Mohamed Alaa
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July 15, 2024

I have an issue type as the main and it has their workflow, and I have other issue types as subprocesses they created and linked to the main one based on the main workflow.

And I have 2 automation rules .. the first one for the main process issue type for transition automatic based on the closure status of subprocess.

The second one for create the subprocess issue types once the main issue type transiting to the next status of the main workflow.

My question is I want to update the second automation rule to check if the linked issue type already created before, then reopen it, else create a new issue type and link it to the main.

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Bill Sheboy
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July 15, 2024

Hi @Mohamed Alaa -- Welcome to the Atlassian Community!

Without seeing the specifics of your rule, issue types, linking, and so on...

Please try writing JQL which can identify an example, existing issue that was already created. 

That JQL could then be used with either a Related Issues Condition or the Lookup Issues action (and other conditions) to identify the issue's existence in your rule.

Kind regards,
Bill

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