Configured an automation rule but audit log is only showing "CONFIG CHANGE"
The rule is not being triggered even though issues are being created.
Here is a breakdown of the rule itself
Here are the rule details.
The problem is that, with Automation, it seems that the default reporter's domain for the mail handler we have set up is blocking all other emails outside of that domain. Luckily this is actually what we needed, so problem solved. :-)
Is your initial status Open when a new issue is created? Normally when you create a rule when the issue is created you do not have to check the status as well.
Correct, the initial status goes straight to Open. Even without that component it still didn't work.
Did you start with one of the automations from the library? I just created this rule from scratch and it sent the email once the issue was create:
I had the exact same thing you did, still is not working
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