Hello Friends, I have automation set up so that when someone creates a new story, the story description is pre-populated with the info for required information that is needed to groom the story. Acts like a story template.
However, if we take an existing story and CLONE it, the existing story description is erased and replaced with the pre-populated description from a template so we are starting form scratch.
How can we exclude the pre-populated story description when cloning.
Thank you!
Hello @Cyril James
When you clone an issue do you apply the "CLONE - " prefix to the Summary?
Please show us the automation rule you are using to replace the Description text.
I suspect that your issue is triggered by Issue Created. You will need to add some condition after the trigger to detect that the issue is a clone. You might do that by checking the Summary field for the "CLONE" prefix. Another way would be to check if a "clones" link exists in the new issue.
Thank you! When I say clone, I mean open story A, go to 3-dot menu, select CLONE, in a few seconds, cloned story is created. I get a little dialog box in the lower left on my screen that says, click here to review cloned issue. Its this action that removed the cloned story original decription
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Hello @Cyril James
You said:
I have automation set up so that when someone creates a new story, the story description is pre-populated with the info for required information that is needed to groom the story. Acts like a story template.
I am asking to see that automation - the one that fills in the Description. Is that template text showing up in the Create Issue dialog, or does the original issue get that template text after it is saved?
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Hi Trudy, this works. Per your post above, if I clone an issue, the issue description is not over written. Great news!
Can we enhance this in two ways.
#1, If I hit the Create Issue Button, enter a Summary and enter a description, it gets over written by my rule, and inserts my automated description update. Thoughts on this. I wish I could append my issue description to what ever the person trying to create the story entered into the description. Does this make sense.
#2. Can I format the fonts when through automation, I create issue description.
Thank you
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Hello @Cyril James
For #1 You can combine/append information in the Description field within an Automation rule. You would need to use Advanced Editing in the Edit Issue action.
Check out the answer by @Bill Sheboy on this post.
For #2, while I haven't actually tried it, you should be able to format the text using wiki markup because the Description field uses Wiki Style Rendering. You can find information on the formatting style here:
https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=lists
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Hi,
I have similar issue where after clone the description get's replaced with the template rather than retaining the original ticket description. I tried above steps but still unable to fix this. Can someone please help?
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Hi @Soumya Hatti -- Welcome to the Atlassian Community!
As this is an older thread, I recommend creating a new question and perhaps including a link back to this one. That will ensure the maximum number of people see your question to offer suggestions.
When posting your question, remember to include:
Kind regards,
Bill
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Hi @Cyril James
One way to do this is to add a related issues condition to exclude cloned issues, as below:
If this does not help, pleases post images of your complete rule and audit log details. This will provide context for other suggestions. Thanks!
Kind regards,
Bill
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