Thank you for reaching out.
I understand that you want to update your issues with a comment when the due date have any values. Is that correct? Can you please provide what would be the trigger of the rule? More specifically, should it be triggered when the issue is created or when the due date is added to the issue?
Also, are you using the add-on Automation for JIRA or you are talking about the default automation of JIRA Service Desk?
Using the default automation feature of JIRA service desk, you can configure the rule to trigger when the issue is created or when the status is updated. In case you want it to trigger when the due date is updated, you will need to allow the due date field to be changed only when transitioning the issue:
In case you are using the Automation for JIRA add-on, you can configure the rule to trigger when the issue is created or when the due date is updated:
Let me know if this information helps or if you still have any questions.
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