Hi Everyone!
i need help writing rules to automate the following use case.
Senario:
2 jira projects:
1 customer project
1 team project
Ticket A from the customer project is linked as the parent to tickets X, Y, and Z from the “team project”.
I have automation in place so that when X, Y, and Z all transition through their workflow, they automatically transition Customer Ticket A.
What I need help with is:
X, Y, Z will all be started on different dates.
When the last of these tickets transitions, I would like to automatically set a custom due date (date+x) on Customer Ticket A. This is so I can provide a SLA date to our customer.
Any advice would be greatly appreciated!
Thanks for the help everyone!
You helped me solve it :) Here's what I ended up building:
Here's an example of the above rule that can be modified to your needs:
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Since you already have a rule setup for transitioning Customer Ticket A when all the linked tickets in Team project are transitioned, you may add new 'Edit issue' action item to set the Due Date.
You may refer to Advanced field editing, and Working with dates for more details.
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