i need help writing rules to automate the following use case.
2 jira projects:
1 customer project
1 team project
Ticket A from the customer project is linked as the parent to tickets X, Y, and Z from the “team project”.
I have automation in place so that when X, Y, and Z all transition through their workflow, they automatically transition Customer Ticket A.
What I need help with is:
X, Y, Z will all be started on different dates.
When the last of these tickets transitions, I would like to automatically set a custom due date (date+x) on Customer Ticket A. This is so I can provide a SLA date to our customer.
Any advice would be greatly appreciated!
Here's an example of the above rule that can be modified to your needs:
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