Automation does not transition from "Backlog" to "Doing"

scherdin April 9, 2024

Hello, I have a problem where I'm trying to create a Global Automation for multiple Projects. Even in a Company Managed Board it seems like the Transition to ''Doing''  does not work properly despite the Audit Log saying that it worked and it just ends up in the Backlog. I Also tried to create a Workaround using Components inside the projects that transitions all issues that have a specific Component assigned to it, but it doesn't even recognize the Component despite it being there. 

2024-04-09 12_25_40-Audit log - Automation - Jira.png2024-04-09 12_26_03-Audit log - Automation - Jira.png

1 answer

1 accepted

2 votes
Answer accepted
JM Perrot
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 9, 2024

Hello @scherdin 
Can you explain me what it doesn't work ? I'm not sure to understand if it's your rule or your transition on your workflow.

In your example, the ticket n° AZ-142 it stills in the first status ?

scherdin April 9, 2024

Im trying to Move IT-4639 and in the Auditlog it says issue Transitioned but on the Board itself its still in the Backlog.

JM Perrot
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 9, 2024

Yeah it's normal, it misses a branch in your rule.

after the ticket creation, you need to add a branch "For : last created ticket" then the rule can realize the transition.

Like Bill Sheboy likes this
scherdin April 9, 2024

Thank you very much

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events