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Automation Smart calues not rendering


I have an automation rule, which contains the following line : 

Created: {{issue.created.format("dd/MM/yyyy")}}


And I get an error that this row cannot be rendered correctly. I made some tests and if  I remove the .format part it's working. Can you give me some advice on how can I fix this issue? 

1 answer

Hello @galin.ivanov 

I have been trying out similar smart values using dates which has not been very successful. The problem I have alteast is that your jira instance i set to another date format. You can check this by going to Jira administration -> System -> Advanced settings


My smart values behaves just as you describe when i try to format it by myself. I can only use the default format. I don't know why it behaves like this.

My solution was to create a regular text custom field and put the date there. It doesn't show up on the side next to other date fields, but atleast I could format the date in a way that is more common in my country. Not the best solution but it does the job for me.

Best regards,


Hello @Alexander_Ling ,


And thank you for you update, but even if i try using the default format is still the same behavior: 

Error rendering smart-values when executing this rule:Failed to get value for issue.created.format("dd/MMM/yy h:mm a"): Created: {{issue.created.format("dd/MMM/yy h:mm a")}}


Failed to get value for issue.created.format("dd/MMM/yy"): Created: {{issue.created.format("dd/MMM/yy")}}


I have checked and out Jira instance settings are the same as yours.


Best Regards,


Can you try to change the rule into writing the date in the description or in a comment? image.png

The idea for this automation is to send the date in an mail. It needs to check the due date and if it's less 1 day till due date, to send mail.

Yes, but I just wanted to see if you could print the value into a simple text field so the absolute basic is working.

Can you screenshot the entire rule you are trying to run?

I have used to log the result, and here is the result  Created: 2020-01-15T13:49:38.6+0200


Hm. I can write {{issue.created.format("dd/MMM/yy")}} and it works fine. I can also write  {{issue.created.format("dd/MMM/yy h:mm a")}} so I can't really replicate the issue. The only time I can get a similar error is when I try to set a date-field to another format that is not defined in the jira instance.  So I don't think I am able to help with your kind of issue.

One question though, since you want to automate this, why don't you run a scheduled trigger? This will allow you to use JQL without any other triggers needed. Maybe you already thought of this or maybe you have a better solution, just making sure that you know that the scheduled trigger exists. :-)

It's mainly scheduled trigger, just I moved the braking part of it in different automation to see what's the issue, and how to solve it.


Thank you!

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