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Automation Smart calues not rendering

galin.ivanov

Hello,

I have an automation rule, which contains the following line :

Created: {{issue.created.format("dd/MM/yyyy")}}

And I get an error that this row cannot be rendered correctly. I made some tests and if I remove the .format part it's working. Can you give me some advice on how can I fix this issue?

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Alexander Ling_scml7y

Hello @galin.ivanov

I have been trying out similar smart values using dates which has not been very successful. The problem I have alteast is that your jira instance i set to another date format. You can check this by going to Jira administration -> System -> Advanced settings

My smart values behaves just as you describe when i try to format it by myself. I can only use the default format. I don't know why it behaves like this.

My solution was to create a regular text custom field and put the date there. It doesn't show up on the side next to other date fields, but atleast I could format the date in a way that is more common in my country. Not the best solution but it does the job for me.

Best regards,

Alexander

galin.ivanov

Hello @Alexander Ling ,

And thank you for you update, but even if i try using the default format is still the same behavior:

Error rendering smart-values when executing this rule:Failed to get value for issue.created.format("dd/MMM/yy h:mm a"): Created: {{issue.created.format("dd/MMM/yy h:mm a")}}

Failed to get value for issue.created.format("dd/MMM/yy"): Created: {{issue.created.format("dd/MMM/yy")}}

I have checked and out Jira instance settings are the same as yours.

Best Regards,

Galin

Alexander Ling_scml7y

Can you try to change the rule into writing the date in the description or in a comment?

galin.ivanov

The idea for this automation is to send the date in an mail. It needs to check the due date and if it's less 1 day till due date, to send mail.

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