Automation - Rules are running as my user, how to change

[Jason Oosterveld]

When an automation rule is triggered, my user is the one that runs it.  I would like to create a generic user for running these rules as the latter confuses my end-users.  

I thought this would be straightforward, but it is not.

[Victor Mutambuki · Accepted solution]

Jason,

You can change that. 

Service Desk Project->Project Settings->Automation. Then edit Change Default Event user.

Victor

[Jason Oosterveld]

that only allows me to change from "Project default" to "user who triggered the rule" I can't choose a generic account like "Automation"

[Victor Mutambuki]

By default, whoever created the project "runs the rules". However, you can change that. 

See topic, Rule Options.

[Jason Oosterveld]

I see that now, thank you for your help Victor.