Automation Rule not creating issues

Nick Holmes February 9, 2021

I am trying to schedule an automation rule to create issue and it is not working. I am trying to create a rule that makes a ticket every 6 months based off the Filter Maintenance date. I have made sure the user has the correct rights to the project and is able to make tickets. I also made sure there are no required fields on the issue type etc. I have attached screen shots to the automation rule. I also have included the screen shots below. Please advise. I can't select the version of Insight but we are running 8.7.2. 

3 answers

1 vote
David Sumlin
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February 9, 2021

The automation history seems like it's for a different job...or am I not seeing things right?

It appears that your IF clause is going to return the same objects every time the job runs, which looks to run every morning at 7:00 AM. I would think that you'd end up creating an issue for each object every day. ... or I'm not seeing things right...again.

I would think you need an IQL clause that uses the connectedTickets(JQL query) function to find objects that don't have a Preventative Maintenance issue with the particular details created in the last 6 months.

Also, copy and paste the exact IQL into the object search to verify that it returns the objects you want it to.

0 votes
Muhammad Ramzan_Atlassian Certified Master_
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February 10, 2021

Hi @Nick Holmes ,

I think as mentioned by @David Sumlin  , the logs which you shared are not for the same automation rule.

Could you please share the right logs and JQL query so we can analyze what happened and will try our best to help you.

0 votes
Nick Holmes February 9, 2021

automationlog.pngwhen.pngif.pngthen.png

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