Automation Rule Throttled - Exceeded Processing Time Limit

[Diego Martínez]

Hi everyone,

I'm experiencing an issue with an automation rule in Jira Data Center where it gets throttled due to exceeding the allowed processing time limit. The error message states:

"Automation for Jira has exceeded the allowed total processing time for this rule. Maximum allowed processing time over 12 hours is (in seconds): 3600."

Has anyone encountered a similar issue? Any suggestions on how to optimize this rule to prevent it from being throttled?

[Bill Sheboy]

Hi @Diego Martínez 

If you look at the top of the rule in its details, did you enable the "Allow Rule Trigger" option?

https://confluence.atlassian.com/automation/create-and-edit-jira-automation-rules-1141480599.html

If so, your rule is recursively triggering itself whenever a time tracking field changes, and so likely using up your limits for both "loop detection" and processing time: https://confluence.atlassian.com/automation074/service-limits-1141481147.html

The "Allow Rule Trigger" option should be used cautiously and only when absolutely needed.  Otherwise it could create many types of rule errors and update collisions.

Next, your rule is making three edits to the same issue.  That could be done with one single edit to cut the processing time by approximately two-thirds.

Kind regards,
Bill