Automation Issue Created -> Send Email

[Cyril James]

Hello Team, I would like to set up automation where if anyone creates an issue, I get an email with a link to the story in the email.

I think I just need to use the Send Email Action, but how would I include the URL for the story in the email body.

Thank you.

[Cyril James · Accepted solution]

All I did was add {{issue.url}} to my automation when issue created, send email and it sends me a clickable link.  Works.  Thank you

[Trudy Claspill · Accepted solution]

Hello @Cyril James 

Is there a reason you want to do this with Automation rather than a filter subscription?

[Cyril James]

Thank you.  I am not sure why.  :-). 

With automation, I did set up email notification and it works.  It does send me an email when anyone creates a story on my board.  I like it but it does not include a link to the story, just the issue ID.

[Cyril James]

Thank you!  You guys are so responsive on this forum!

[Trudy Claspill]

If you choose to use an Automation Rule for this, you can use smart values to add information about the issue to the email content.

https://support.atlassian.com/cloud-automation/docs/what-are-smart-values/

[Cyril James]

Yes!  I was trying to do this but was not getting the syntax correct.  I like this because  its instant notification. 

[Trudy Claspill]

Do you have the correct syntax now?

If not, please show us what you have so we can help you correct it.

[Cyril James]

Thanks Trudy!  Let me try here in a bit..

[Cyril James]

Do I just paste a smart value into the Content section of the email that I am setting up.  Would it be {{issue.link}}

[Trudy Claspill]

If you are trying to insert into the email the key (i.e. ABC-123) of the issue that triggered the rule you would paste into the email Content field {{issue.key}}

[Cyril James]

Thank you!  Placing issue.key only provides the issue name, not a URL that can be clicked..

[Trudy Claspill]

This page talks about the smart values available under the {{issue}} object.

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

There is not a "link" smart value. You could manually construct it in your email content thus

https://<yourURL>.atlassian.net/browse/{{issue.key}}

Substitute the appropriate value for your Jira system into <yourURL>