Automation: Is it possible to do a cross project status change?

[Breanna Williams]

I have two projects that are seperated due to the teams using them however, one task overlaps between the two.

The goal: When "XYZ" ticket in CRM board transitions status from created --> completed, I would like for a "ABC" ticket in the GWRM board to also transition to "Completed". But I'm not sure if these automations can be tied together?

I'm not entirely sure if this is possible -- I do have admin permissions to do this within the Global Automation section.

[Michel Neeser]

Hi @Breanna Williams

If these tickets are linked together, you should be able to use a global automation rule like this to achieve your goal:

[Breanna Williams]

@Michel Neeser Is linking them together the only way to do it? The team is essentially trying to avoid going into both boards and updating the status on both. 

[Bill Sheboy]

Hi @Breanna Williams 

Adding to Michel's answer...

How do you know the tickets XYZ and ABC are related?  Michel was demonstrating a relationship with issue links.  If you have another manner, for example with other issue fields, you could do this with a JQL branch.

Kind regards,
Bill

[Michel Neeser]

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[Michel Neeser]

@Breanna Williams Yes, because the automation rule needs some kind of reference between the tickets. Except you have some other indicator which links the tickets from the two projects together?