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I have two projects that are seperated due to the teams using them however, one task overlaps between the two.
The goal: When "XYZ" ticket in CRM board transitions status from created --> completed, I would like for a "ABC" ticket in the GWRM board to also transition to "Completed". But I'm not sure if these automations can be tied together?
I'm not entirely sure if this is possible -- I do have admin permissions to do this within the Global Automation section.
If these tickets are linked together, you should be able to use a global automation rule like this to achieve your goal:
@Michel Neeser Is linking them together the only way to do it? The team is essentially trying to avoid going into both boards and updating the status on both.
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Adding to Michel's answer...
How do you know the tickets XYZ and ABC are related? Michel was demonstrating a relationship with issue links. If you have another manner, for example with other issue fields, you could do this with a JQL branch.
Kind regards,
Bill
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@Breanna Williams Yes, because the automation rule needs some kind of reference between the tickets. Except you have some other indicator which links the tickets from the two projects together?
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