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Automation Is Posting Duplicate Slack Messages

We've created basic automation that grabs a selection of tickets in a specific status, and posts that list to a slack channel each week. No matter how the slack message is configured, even using the out of the box templates from Atlassian, it's duplicating the slack message. 

Automation Configuration: 

1. When:Scheduled(Uses JQL)

2. Then: Send Slack Message
Here are the tickets that will be released this Tuesday!
* {{key}} {{summary}}

This results in two identical messages being posted in slack. 

"Here are the tickets being released this Tuesday
*issue one 
*issue two 
*issue three"

"Here are the tickets being released this Tuesday
*issue one 
*issue two 
*issue three" 

1 answer

0 votes
Clark Everson
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Feb 27, 2023

Hi Jonathan,

Welcome to the community!

Is the automation rule showing anything in the log? Is the rule triggering more than once? If so I would check the JQL


Thanks for the feedback! The log just shows that it was successful. It ran once. Posted the slack message. 

Action Details: 
Send Slack Message: Successfully sent slack message. 

Actually, I found a work around. Not sure what could cause this.Use the same JQL query. Instead of using it on the "When Scheduled" step, create a new step for "Lookup" 

1. When:Scheduled(Just sets the time)

2. Then: Lookup Issues(Use the JQL here)

3. Then: Send Slack Message
Here are the tickets that will be released this Tuesday!
* {{key}} {{summary}}

That works fine. 

Hi I tried this and I still get duplicate messages. Any idea what might have gone wrong here?

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