Automating JIRA Issues acknowledgement process

Hi

I would like to know is there a way to trigger calls automatically from JIRA whenever an issue has been raised.The sole purpose of this process is to make sure that any issue being raised by an end user will automatically trigger a call to a specific number thereby the person would be able to acknowledge the issue instantaneously.

 

Also i would like to know is it possible to automate a predefined text message to acknowledge the issues which are being raised through JIRA.

Thanks,

Arun

 

1 answer

0 vote

Hi Arun,

You could possibly use webhooks in JIRA with a third-party client for the phone call and SMS. I know Zapier can provide this functionality too:

I hope this helps! smile

Hi Matheus,

Thanks for your reply,it did help me a lot.

I came to know about a plugin called service desk which would help in setting up auto replies to newly created issues in JIRA.

Could you please let me know about any other options which can do the same.

Thanks,

Arun

 

 

 

Arun, To automatically add comments to newly created issues you could possibly use the JIRA Automation Plugin: https://marketplace.atlassian.com/plugins/com.atlassian.plugin.automation.jira-automation-plugin

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

151 views 4 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you