Automatically link Jira issue with Freshdesk ticket

[Aspasia Strouvali]

Hi,

I have created a POST request from Freshdesk to Jira so as when specific ticket was created in Freshdesk also a Jira issue to be raised .

Is there a way through the POST request to link the Jira Issue with the Freshdesk ticket automatically?

Following is the POST request I have created in Freshdesk:

{
"fields": {
"project": {
"key": "INCIDENTS"
},
"summary": "{{ticket.subject}}",
"description": "{{ticket.description | strip_html}}",
"issuetype": {
"name": "Bug"
},
"assignee": {
"id": "xxx"
},
"components": [
{
"name": "{{ticket.cf_system}}"
}
]
}
}

Can you help me of what do I have to add in the request so as the Freshdesk ticket and the Jira issue to be linked automatically?

Thank you in advance.

Aspasia

[Claudia Mitre]

Hi! Did anyone achieved this?  

[Bakul Banthia]

Hi,

I have the same question. How can I programmatically link a JIRA issue with a Freshdesk ticket?

[Aspasia Strouvali]

@Thomas Deiler  can someone help me with the above question?