Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Automatically link Jira issue with Freshdesk ticket Edited


I have created a POST request from Freshdesk to Jira so as when specific ticket was created in Freshdesk also a Jira issue to be raised .

Is there a way through the POST request to link the Jira Issue with the Freshdesk ticket automatically?

Following is the POST request I have created in Freshdesk:

"fields": {
"project": {
"key": "INCIDENTS"
"summary": "{{ticket.subject}}",
"description": "{{ticket.description | strip_html}}",
"issuetype": {
"name": "Bug"
"assignee": {
"id": "xxx"
"components": [
"name": "{{ticket.cf_system}}"


Can you help me of what do I have to add in the request so as the Freshdesk ticket and the Jira issue to be linked automatically?

Thank you in advance.


1 answer

@Thomas Deiler  can someone help me with the above question?

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you