We receive feedback from our customers which are created as tickets in Jira. I want to automatically close those tickets where feedback is good and dont need any further action. How can I achieve this ?
Could you elaborate a bit more on the criteria here? What is a good feedback? Is it when certain fields are filled in? If that is the case you can have a "fast-track" post-function that closes the ticket when the appropriate fields are updated.
Ok, create a listener that listens for the "create" event, or use a post-function that can trigger it - both should have code that says "if rating == excellent, issue the close tranition"
The easiest way to do this is probably to use "fast track transition" which you can find in the "Script Runner" addon. See https://jamieechlin.atlassian.net/wiki/display/GRV/Built-In+Scripts#Built-InScripts-Fast-tracktransitionanissue
Modify your workflow to create a new transition to close issues and set that this transition can only be executed by a user "jiraservice".
Then activate Jelly and create a jelly script to search all issues matching your criteria (rating = excelent and status != closed), and execute that transition against the search result.
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