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Automatically close Parent Issue when ALL Sub-tasks are closed

Looking for assistance on creating an automation rule that would close parent issue when all sub-tasks are completed.  Thanks in advance.

 

 

3 answers

1 accepted

2 votes
Answer accepted
Sudarshan Community Leader Feb 05, 2021

Hello @cinzia 

You can try this with the Jira automate 
check this link for more understanding - https://www.atlassian.com/software/jira/automation-template-library/most-popular

Jira_Automate.png

Hope this is what you expected, Try this and do reply if its working.

Like # people like this

This worked out perfectly.  Thank you so much :-)

Like Sudarshan likes this

Does this work when ALL issue's sub-tasks are done?

Like Brent Thayer likes this

For me i needed to add one more condition: Sub-Task workflow.PNG

The status' in my case didnt match either so just an adjustment on the destination status for the Parent ticket. 

I am looking for the same, a rule when that all the children are in status(category) Done. The rule that was accepted will update the status to Done when just one child is also marked done. 

I need this too but in my case if i mark one Sub-Task as "Done" the Parent goes to resolved and i dont know why :(. The parent should go to "Resolved" after ALL Sub-Tasks are marked as "Done"...

I am not sure exactly what is the case for you but i would first start by making sure that you have the correct status' configured for Parent tickets. Make sure that you have a usable transition to that desired destination status as well. May be a good idea to make sure there isnt any other automation or post functions that are causing this behavior as well.  

That has got to be one of the craziest responses I've ever read. 

I think i misunderstood the ask here. For that i apologize. If you are struggling to limit this transition to only when all subtasks are completed then please all ensure that you have the proper condition on the workflow transition. See screen shot:

Subtask Transition.PNG

OMG sorry for my stupidness :x that was the finally fact that i forgot... I configured that in my WF, and now it all works fine. Many Thanks!

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