All,
I need help to prevent my tickets in Kanban board projects from automatically changing status and moving from one column to another.
I noticed that some tickets automatically moved from "work in progress column" to "completed column". This is causing serious confusion with ticket tracking.
Appreciate the support.
Tickets can only move automatically through the statuses of a workflow if this has been configured as such. There may be several ways this could be inflicted:
To narrow down on what is happening, start by looking into the issue history of an issue that has been updated: just open such an issue, scroll down to the bottom of the screen and check out the history tab. Locate the entry that shows when the issue status was changed to done, who was the transition author and start your investigation there.
Hope this helps!
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