Automatic due date by issue type when creating ticket.


I need a way to do automatic due date by issue type when creating a ticket. For example, I have an issue type which need to resolve within 3hours. How to set this?

Thank you.

5 answers

1 accepted

1 vote
Accepted answer

Have a look here. Check Henning's answer.

Thanks all. I have found the way in atlassian answer also and I do this by using Script Runner.

And the script as below:

mport com.atlassian.jira.ComponentManager
import com.atlassian.jira.issue.CustomFieldManager
import com.atlassian.jira.issue.MutableIssue
import com.atlassian.jira.issue.customfields.CustomFieldType
import com.atlassian.jira.issue.fields.CustomField
import java.sql.Timestamp;
MutableIssue myIssue = issue
Calendar cal = Calendar.getInstance();
// set due date to: current date + 8 days
Timestamp mydueDate = new Timestamp(cal.getTimeInMillis()+ 8*1000*24*60*60);

Hi, Yes this code does work correctly.

How ever is there any way to exclude weekends? Or for instance if the due date falls on a weekend that it gets changed to the very next monday?

Thanks in advance

Would be curious if there is a way to exclude weekends or if it is on a weekend to push it till monday.

any luck in identifying that??

I think JIRA handles this automatically? I haven't looked into this for quite sometime.

Hi Warren, Below is my code. Currently not working with working days def dateField = getCustomFieldValue("customfield_11111") def numberField = getCustomFieldValue("customfield_11234") def number = numberField?.intValue() if (!number || !dateField) return def result = dateField + number return new Date(result.getTime())

i am adding the duration and calculating the end date, but end date is added to date. not to calender days

Is end date a custom field? or are you trying to populate the due date?

yes its a customfield i am trying to add start date with duration and out put to be displayed on scripted field. So far only reached till adding date with duration, but it is considering sunday and saturday also. my duration is purely calender days

Trying to Automatically assign a due date to all created ticket excluding weeks.

I tried this script but giving me an error for the first 3 lines
unable to resolve class com.atlassian.jira.component.componentaccessor

Im using Script runner cloud and just want to make sure all created tickets are automatically set for 5 days not including weekends.



import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.ComponentManager
import com.atlassian.jira.issue.MutableIssue
import java.sql.Timestamp;
def customFieldManager = ComponentAccessor.getCustomFieldManager()
def cfTimeline = customFieldManager.getCustomFieldObjectByName("Due Date")
def cfTimelineValue = issue.getCustomFieldValue(cfTimeline).toString()
// Days in the future when the issue is due. 
int DueInDays = 5
log.warn ("ASZ Timeline Value: "+ cfTimelineValue )
MutableIssue myIssue = issue;
// Set the number of days. 
switch (cfTimelineValue) {
case "1 - Immediately": DueInDays = 1; break;
case "2 - Today": DueInDays = 2; break;
case "3 - Business Week": DueInDays = 5; break;
case "4 - 30 Days": DueInDays = 30; break;
default: DueInDays = 5; break;
// Make sure the due date doesn't fall on a weekend. 
Date today = new Date();
Calendar MyDueDate = Calendar.getInstance();
while ([Calendar.SATURDAY, Calendar.SUNDAY].contains(MyDueDate.get(Calendar.DAY_OF_WEEK))) {



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