Automatic Emails and CC lists

[John Schmidt]

1. When a customer creates an issue, we would like a notification email to be sent to a internal management group, alerting us of the issue.  Is this possible?  Is it in Workflows?

2. For particular customers, we want an email to be sent for every transaction.  For example, the customer requires update notifications sent to their management group, and we want an internal email sent to an internal Subject Matter Expert.

Is that possible?

If you could point me in the proper direction(s) I'd appreciate it :-)

Thanks!

John

[Aron Gombas [Midori] · Accepted solution]

Check out the Email this issue app. 

That is built to solve this kind of user cases.

[John Schmidt]

Thank you!

John