Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Automated sub task creation doesn't work when assigned users are inactive

Hi Jira Community,

We have a project to manage our compliance obligations which generates sub task tickets every month. These tickets can be assigned to one or multiple users in a user field called "control performers".

We have identified that if a user becomes inactive then those sub tasks will not be created by the automation rule even if there are active users also assigned. 

Is there a way to automate removal of inactive users from the control performers field or ensure that the ticket is still created even if there are inactive users assigned?

Thanks in advance.



1 answer

0 votes
Fabian Lim
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 29, 2023

Hi @Dan J

Using jira automatoin, for each sub-task you are creating you can check whether the user is active with smart values:

While you go through your tasks, grab each user check whether the value is active or not.  If it's not active you will leave the ticket unassigned or assign it if it's active.

Thanks Fabian,

I have asked my Jira admin to see if this solves the problem and will report back.

Suggest an answer

Log in or Sign up to answer