Automated Email Updates not working

I'm having troubles with these automated email in Jira. None appear to going out as they should.

1 answer

0 vote

You're going to need to give us more detail. What have you set up (notification scheme?), what are you expecting, and what are you getting?

I worked with Jira before.

When I set up a user or admin, they should receive updates via email when an issue is created, edited, deleted etc.

And the other two questions? What have you set up, and what are you getting?

It's very difficult to help when we have too little information.

Nic,

Do you have a good reference for the basic setup within Jira?

Basically I need to be able to

1 - Add Projects

2 - Assign Users/Groups/ Roles to the project

3- Have those Users/Groups/Roles receive notifications whe new tack are created, started, resolved, closed moved etc.

At the moment issue 1and 2 are working. 3 Doesn't appear to work even after assigning notifications to particular members of the group. I'm also noticing that assigning users doesn't appear to always work and it doesn't always display my full list of members.

I'm not sure if the "OnDemand" version has more bugs than the downloadable version. I've worked with both and not ever had so much trouble just setting up the basic project management features or a project management system.

I find the standard documentation to be an excellent start.

For notifications, see https://confluence.atlassian.com/display/JIRA/Configuring+Email+Notifications (there's a child page for "creating a notification scheme" which is probably what you need to concentrate on for this, but it's worth browsing the parent quickly)

For the user assigning stuff, look for "permissions" in the docs, with the "can be assigned issue" being the cause of your "doesn't display full list of members".

OnDemand has FEWER bugs than download generally, because Atlassian keep it bang up to date with the latest releases and fixes. Most other installations have no chance of keeping up with their release cycles (in the real world, there's no resources to upgrade every 4 months as well as keep up with user requirements), and although I've not tried to work out the exact schedule, it seems that OnDemand gets upgraded a few days or weeks before the official release of the latest version

I suspect the problems you're having with admin are rooted in two things - Jira is powerful and flexible, but power and flexibility always leads to complex administration (There's no way around that - basic information theory). Secondly, I suspect no-one has pointed you at the documentation before, or even if they have, there's so much of it (again, to cover all the flexibility!) it's hard to find what you need!

Thanks Nic. I'll give this a try.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,327 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot