We are looking for a way to automate tagging (@user) the reporter and assignee in the comments when a ticket is assigned. So something like "@reporter your ticket has been assigned to @assignee for immediate action". I tried using the automation pluging except there is only a $reporter variable and not an $assignee variable, and although it adds that users name it doesn't tag them. Is there a way to do this in scriptRunner or another plugin?
Hi @Christopher Gronde -
The Update on Transition for JIRA add-on supports adding a comment during a workflow transition, and includes many substitution variables (including Assignee and the user performing the transition) which could then be referenced within the comment.
This recipe shows how to automatically add a comment to a linked issue during a workflow transition using this add-on. It’s not exactly what you want and your scenario would be easier since you’re updating the same issue, but it will give you a feel for how to use the add-on. The recipe demonstrates adding a comment that references a substitution variable (%originaly_key%).
Here is a draft for script postfunction to add comment:
import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.issue.Issue import com.atlassian.jira.issue.comments.Comment import com.atlassian.jira.issue.comments.CommentManager CommentManager commentManager = ComponentAccessor.getCommentManager() Comment comment = commentManager.create( issue , ComponentAccessor.getJiraAuthenticationContext().getUser() , "reporter " , true ) commentManager.update(comment, true)
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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