Request your help in JIRA automation with the below scenario.
- I have a scenario where the status should be automatically changed after 10 days from Resolved to Done.
- When the user changes the status to Resolved, then i am capturing the "Resolved Date" in custom field, now i want the status to be changed to Done after 10 days from the Resolved Date, which means
If the Resolved Date is 10th May 2021
Then after completion of 10 days, i.e., on 20th May 2021 automatically the status should be changed to Done for that ticket.
This way it should validate all the tickets by checking the Resolved date and change the status accordingly.
I tried with Automation option using Schedule query and other If else conditions but could not get the exact options or query building in Automation. Appreciate your help if someone can guide me with the Automation exact scripts
Hi @Eshwar Chand Ranga ,
So this would be pretty similar to this - https://www.atlassian.com/software/jira/automation-template-library/auto-close-jira-issues
You simply use resolved instead of updated date, change -5d to -10d and of course status (Resolved instead of Waiting for customer)
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