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Auto reject or closed an issue if user not replies to admin comments innJIRA

Tirupathi Rao
Tirupathi Rao October 29, 2019

If a ticket is open, or accepted, or in clarification and after comment from an admin there is no answer from someone else, then the ticket will be rejected and closed automatically.

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Avinash Bhagawati _Appfire_
Avinash Bhagawati _Appfire_
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October 29, 2019

Hi @Tirupathi Rao ,

With the help of Automation for Jira you will be able to configure this.

Thanks,

Avinash

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Tirupathi Rao
Tirupathi Rao November 28, 2019

Hi Avinash,

 

Now we installed a trail version of automation for jira plugin . Could you please suggest how we can achieve below requirement.

 

"If a ticket is open, or accepted, or in clarification and after comment from an admin there is no answer from someone else, then the ticket will be rejected and closed automatically"

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Tirupathi Rao
Tirupathi Rao October 29, 2019

Hi @Avinash Bhagawati _Appfire_ 

 

As of now we are not yet purchased Automation for Jira plugin . Is there any other way we can achieve this?

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