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Auto create a ticket/issue


We are working on buying Jira license to manage support tickets/issues received from our clients. So here is the thing: 

One of our clients is sending us support tickets in form of email, so the question is: 

Is there a way to auto create/add a ticket on Jira for each email sent to us?

Meaning that once we receive the email, we need a ticket to be opened automatically instead of creating it one by one. 


2 answers

0 votes
Joe Pitt Community Leader Sep 25, 2019

Yes. JIRA supports creating issues from emails. I suggest you do a search for 'JIRA creating issues from email' and review the documentation. 

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