Can you help me,
I am trying to create rule in automation for Jira.
When task has status "Return To Customer" for 3 business days (It is not updated more then 3 days), task will close automatically with "Rejected" status.
Here is rule details:
Work in progress
Return To Customer
if issue matches JQL:
updated < -3d
THEN: Transition the issue to :
unfortunately it is not working. As i notice ( while observing the logs) WHen condition is working and it is looking the exact time when the transition is made. This rule does not check "IF CONDITION" and there is note in logs like this "NO ACTIONS PERFORMED"
DO you have some solutions for me ? :(
Thanks for respond
I want to add screens
Could you please specify what I should Select in WHEN :New Trigger
Because when i select "WHEN: New trigger" , I choose "issue transitioned " and there is no possibility to write "before -72h"
thanks in advance
Hello @Ruska Sisauri
I am using the follow query that works for me:
status CHANGED FROM Work in progress TO Return to customer BEFORE -72h
Transition the issue to: Rejected
I have set it to check every minute for issues that has been in the status for more than 72 hours and it will then transition the issue to the status that you want.
I hope that solves your issue! :-)
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