Auto-Add Watchers When Mentioned in the comment problem

[Omri Zeman]

Hey I make automation that everytime when you mention some user in the comment he become the watcher also.
But the problem that is worked just when you tag only one user, if I tag multiple users its don't work.
can someone have answer what I need to change in the automation to fix it?
Im attach picture of the automation.
thanks.
(this is the smart value code: 

{{issue.comments.last.body.split(" ").match("(accountid:.*)]").remove("accountid:")}}

[Bill Sheboy]

Hi @Omri Zeman 

To add multiple users mentioned as watchers the rule will need to iterate over them with advanced branching.

Please see this earlier post I made on how to do this: https://community.atlassian.com/t5/Automation-questions/Re-Re-Finding-Mentioning-a-User-in-Comment-and-Cust/qaq-p/2368567/comment-id/6895#M6895

Kind regards,
Bill

[Omri Zeman]

Is this the correct smart value code for now?
{{issue.comments.last.body.split(" ").match("(accountid:.*)]").remove("accountid:")}}

[Bill Sheboy]

That will work, although there are various ways to perform the matching / parsing.

The key for your question about multiple watchers is the need for the branching.  Please see that linked answer for more details.

[Duc Thang TRAN]

Hello @Omri Zeman 

Seem the smart value of your automation is correct. -> KB link https://community.atlassian.com/t5/Jira-articles/Auto-Add-Watchers-When-User-Is-Mentioned/ba-p/2556829
Can you share the log automation ?

Best,

[Omri Zeman]

Hey did you mean to that?

[Duc Thang TRAN]

Hello @Omri Zeman 

Based on your screen, the smart value doesn’t seem to match the condition.

That’s why the automation isn’t adding the ID of the tagged person as a watcher.

Can you check if some logs have successfully recorded actions?
If all logs didn’t meet the condition, maybe you can try adding a "log action" with the same smart value just before the condition to verify what the value is.