We've noticed our email haven't been coming into our JIRA Cloud instance. I first of all checked the POP / IMAP Mail server we have setup to suck emails out of our GMail host using the 'Test Connection' button. It however failed with the 'AuthenticationFailedException: [AUTHENTICATIONFAILED] Invalid credentials (Failure)' error (see below).
I then thought someone must have changed the password so I logged in to the GMail website using the credentials but that was OK and let me in.
I tried entering the password into the JIRA form again clicking 'Update' to save it regardless of the failed test connection but the emails remained unread in the inbox.
I followed the instructions I found on https://confluence.atlassian.com/jirakb/authenticationfailedexception-when-connecting-to-gmail-as-smtp-server-744723578.html but the account does not have 2 factor authentication and it does have "less secure access" enabled under the account.
Is there any way to further find out a more specific error, is this happening for other people or does it just impact our JIRA <--> GMail connection? It is difficult to tell which side of the interface is the problem.
Any help would be appreciated.
Thanks for your suggestions, we're on on cloud hosting and I did try the 'display unlock Captcha' too.
We did get a burst of emails though yesterday, including many, many, many duplicates from single emails, but trying the test button now it still tells me that authentication failed.
Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs