Audit log entries to see who viewed an issue?

Michael Thompson
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March 30, 2023

I have an interesting question for the community. My Director of Security Operations wants me to build him a new project in Jira Cloud to handle a series of incident reports. It will be restricted to his security team, and I can meet all of his requirements except one.

He is looking to get a daily report of who viewed issues in this project. I thought I could do this with the audit logs. At admin.atlassian.com I can view organizational audit logs, and I can filter on "Viewed Jira issue". Unfortunatley it doesn't show anything, as in this search I did on my own activity over the last week.

accessAuditLog.png

So I looked in the Jira Cloud audit log, but also got nothing and no option to filter on issue views. Checking the documenation, I see this paragraph.

The audit log isn't intended to record all activity in Jira. For example, it doesn't track issue updates or pages that are viewed by a user. The audit log is intended to record configuration changes that can impact users and projects.

So it seems like there was an intent to log views at the organization level but it never happened.

Is there any way to track issue views for a specific project? Not changes or updates, just who viewed the issues.

3 answers

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2 votes
Answer accepted
Nic Brough -Adaptavist-
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March 30, 2023

Hi Michael,

The simple answer is "no".

Jira does not log issue views, mainly because it would be a massive overhead in data, slowing performance, but it's also horribly complex to implement and probably won't tell you what you need to know.

I've viewed several issues in a couple of Jira systems today.  Not once by the issue view at  https://mysystem/jira/browse/ABC-123.  I've read what I needed from the issue navigator, my dashboard gadgets, the cards on a board, and from my IDE.

There would be two approaches to seeing who had read an issue - capture only the issue view (today, it would look like I have not read any issue), or capture everything (today, I would have read several hundred, via 500 cards across many boards, a couple of searches, and on my dashboard when I first logged in).  Neither of those are going to tell your director if his team had actually read the issue.

Michael Thompson
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March 30, 2023

Thank you Nic!

Like Nic Brough -Adaptavist- likes this
1 vote
Answer accepted
Claus Østergaard Pedersen
Contributor
January 10, 2024

Just an update to this question.

Apparently you can now log who viewed issues, although this is only available for Atlassian Enterprise: https://support.atlassian.com/organization-administration/docs/track-organization-activities-from-the-audit-log/

Audit log - view issue.PNG

This makes @Nic Brough -Adaptavist- point about what constitutes an issue view even more interesting.

Best regards

Claus

ChalkyNZ July 7, 2024

Last Viewed is tracker per-user, as I understand it (last 50 issues only are tracked maybe).  So if you can get to that data in the DB you could build some of the picture. 

0 votes
IT Kobe September 27, 2024

Hello,

For Jira Cloud we have prepared app Friendly History for Jira . App allows you to get opened issue's views data such as:

  • Total views count
  • Last view date
  • Time since last view (user other than current user)
  • Last view by (user other than current user)
  • Viewers count (who, how many views in issue, user's last view)

Except raw numeric values here is example use case - you have users who were supposed to acquaint themselves with the ticket. This could be acquaintance with the requirements or a service ticket in the queue. In both cases, you are able to check whether the users did what they were supposed to and acquainted themselves with the ticket.

App also gathers more issue data in multiple various categories: Views, Assignee, Status, Worklogs, Comments, Links, Subtasks and Attachments.

 

Here example of Views tab

image.png

Joanna Bajda
Contributor
October 16, 2024

@IT Kobe

Will add-on shows who open attachments?

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